Privacy policy Pip and Palms

About our privacy policy

Pip and Palms cares about your privacy. We therefore only process data that we need to (improve) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services of Pip and Palms that are derived from it. The effective date for the validity of these terms and conditions is 01/01/2021, with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain how we store your data, how we protect your data against misuse and what rights you have with regard to the personal data you have provided us with.

If you have any questions about our Privacy Policy, please contact our Privacy Officer, whose contact details can be found at the end of our Privacy Policy.

Change cookie settings

About data processing

Below, you can read how we process your data, where we store it (or have it stored), what security techniques we use and who has access to the data.

Webshop software
WooCommerce
Our shop is developed with software from WooCommerce. Personal data that you provide for our services will be shared with this party. WooCommerce has access to your data to provide us (technical) support, they will never use your data for another purpose. WooCommerce is based on the agreement we have made with them to take appropriate security measures. These security measures include the use of SSL encryption and a strong password policy. WooCommerce uses cookies to collect technical information regarding your use of the software, no personal data are collected and / or stored. WooCommerce reserves the right to share collected data within its own group to further improve services.

Webhosting
Hoasted
We use web hosting and e-mail services of Hoasted. Hoasted processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Hoasted has taken appropriate technical and organisational measures to prevent loss and unauthorised use of your personal data. Hoasted is obliged to maintain confidentiality pursuant to the agreement.

Payment processors
Mollie
To handle (part of) the payments in our webshop, we use the platform of Mollie. Mollie processes your name, address and residence details and your payment information, such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in this context, to share (anonymised) data with third parties. All the above-mentioned safeguards for the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie will not retain your data any longer than is permitted by law.

Reviews
To date, it is not possible to leave reviews on the Pip and Palms website. Therefore, no third party is used to collect and/or process this data.

Shipping and logistics
PostNL & MyParcel
When you place an order with us, it is our job to deliver your package to you. We make use of the services of PostNL and MyParcel to carry out the deliveries. It is therefore necessary that we share your name, address and residence data with PostNL and MyParcel. PostNL and MyParcel will only use this data for the performance of the agreement. In the event that PostNL and MyParcel engage subcontractors, PostNL and MyParcel will also make your data available to these parties.

External sales channels
Bol.com
We sell (a part of) our products through the platform of Bol.com. If you place an order through this platform, Bol.com will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organisational measures to protect your data from loss and unauthorised use.

Purpose of data processing

General purpose of processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your details for (targeted) marketing. If you share information with us and we use this information - other than at your request - to contact you at a later date, we will ask you for your explicit permission. Your details will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by agreement between them and us or by an oath or legal obligation.

Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation in fiscal and criminal investigations
In some cases, Pip and Palms may be required by law to share your data in connection with governmental tax or criminal investigations. In such a case, we will be forced to share your data, but we will oppose this within the possibilities offered by law.

Storage periods
We will retain your data for as long as you are a client of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this to be a request for forgetting. Pursuant to applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.

Your rights
Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by us or on our behalf. We will explain below what these rights are and how you can avail yourself of them. In order to prevent misuse, we will only send copies of your data to your e-mail address already known to us. If you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we keep an anonymous record. You will receive all copies and data in the machine-readable format that we use in our systems. You have the right at all times to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.

Right of inspection
You always have the right to inspect the data we process, or have processed, which relate to or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record together with a list of the processors holding this data and the category under which we have stored it.

Right of rectification
You always have the right to have the data we process, which relate to you or can be traced back to you, amended. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data has been modified.

Right to restriction of processing
You always have the right to restrict the data that we process, or have processed, which relate to or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address you provided that the data will no longer be processed until you lift the restriction.

Right of transferability
You always have the right to have the data we process, which relate to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data at the e-mail address provided.
about you that we have processed or that have been processed on our behalf by other processors or third parties. In all likelihood, we will not be able to continue to provide services in such a case, as the secure interconnection of data files can no longer be guaranteed.

Right to object and other rights
You have the right to object to the processing of your personal data by or on behalf of Pip and Palms. If you object, we will immediately cease processing your data pending the resolution of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data we are processing and will permanently stop processing it. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics
Through our website, cookies from the US company Google are placed as part of the "Analytics" service. We use this service to track and get reports about how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to this data. We collect information about your surfing behaviour and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to serve you targeted ads (Adwords) and other Google services and products.

Third party cookies
In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the Privacy Policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we already process data relating to you, we will inform you by e-mail.

Contact details
Pip and Palms
Oldenburgerlaan 44
2142 GA, Cruquius
Netherlands
Email: info@pipandpalms.nl

Contact person for privacy matters
Roos Stolwijk